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FAQs

Frequently Asked Questions

Answer: All Modborn products include a 5‑year manufacturer warranty covering manufacturing defects. The warranty excludes damage from misuse, accidental damage, and normal wear and tear.
Answer: We offer a 14‑day money‑back guarantee starting from the date you receive and sign for the product. Items must be returned unused and in original packaging. Return shipping costs are generally the customer's responsibility unless the item is faulty.
Answer: We ship to all EU and Schengen countries, including Germany, Spain, Ireland, Italy, France, Belgium, Netherlands and the United Kingdom. Orders are dispatched from our Ireland and Spain warehouses depending on stock and proximity.
Answer: Modborn pre‑pays IVA/VAT where applicable. Customers do not need to pay VAT on delivery. We handle cross‑border arrangements to make delivery smooth.
Answer: Delivery times vary by country and stock location. Typical estimates: 2–5 working days from Ireland, 3–7 working days from Spain for nearby EU countries. See country sections for more detail.
Answer: Yes. Once your order ships you will receive a tracking number and link by email. For large items shipped by pallet or freight we provide an estimated delivery window and carrier contact details.
Answer: We accept major credit and debit cards, PayPal where available, and other local payment options shown at checkout. Payments are processed securely and we do not store full card details.
Answer: Contact our support team immediately with photos and order details. Faulty items are covered under the 5‑year warranty and we will arrange repair, replacement or refund as appropriate.
Answer: Start a return via your account or contact customer service. Items must be unused and in original packaging. Follow the return instructions provided; return shipping costs are usually the customer's responsibility unless the item is faulty.
Answer: Basic assembly instructions are included with most products. For full installation or white‑glove service contact us for a quote; availability varies by country and product.
Answer: Contact support with your order number, photos and a description. We will assess and advise repair, replacement or refund under the 5‑year warranty terms.
Answer: We strive for accurate product descriptions and images. Minor variations in color or dimensions may occur due to manufacturing tolerances or screen display differences.
Answer: We process personal data to fulfill orders, provide customer service and comply with legal obligations. We do not share personal data with unrelated third parties and protect data in accordance with our privacy policy.
Answer: Contact us as soon as possible. If the order has not yet shipped we can usually modify or cancel it. Once shipped, standard return procedures apply.
Answer: Yes. For trade or bulk enquiries please contact our sales team for pricing, lead times and shipping options.
Warehouses: Ireland and Spain. We dispatch from the warehouse closest to the delivery address where stock is available.
VAT / IVA: Modborn pre‑pays IVA/VAT where applicable so customers do not pay VAT on delivery.
Large items: Bulky or pallet shipments may require appointment delivery and additional handling time.
EN: Estimated delivery 3–7 working days depending on stock location.
DE: Geschätzte Lieferzeit 3–7 Werktage, abhängig vom Lagerbestand.
EN: We deliver nationwide in Germany. Large items are shipped by freight carriers with appointment delivery.
DE: Wir liefern bundesweit; größere Artikel per Spedition mit Terminlieferung.
EN: IVA/VAT is pre‑paid by Modborn; no additional VAT due on delivery.
DE: Die Mehrwertsteuer wird von Modborn vorausbezahlt; keine zusätzlichen Zahlungen bei Lieferung.
EN: Typical delivery 2–5 working days when shipped from our Spain warehouse.
ES: Entrega típica 2–5 días laborables desde nuestro almacén en España.
EN: We deliver across Spain. Returns follow the 14‑day policy; contact support for return instructions.
ES: Entregamos en toda España. Las devoluciones siguen la política de 14 días; contacte con soporte para instrucciones.
EN: IVA is pre‑paid by Modborn; no payment on delivery.
ES: El IVA lo paga Modborn por adelantado; no hay pago en la entrega.
EN: Estimated 2–5 working days when shipped from our Ireland warehouse.
GA: Meastach 2–5 lá oibre nuair a sheoltar ó stóras na hÉireann.
EN: Local collection may be available by appointment. We deliver across the Republic of Ireland.
GA: Is féidir bailiú áitiúil a eagrú trí choinne; seachadadh ar fud na hÉireann.
EN: VAT is handled by Modborn and pre‑paid where applicable.
GA: Déantar an Cáin Luach Saothair a láimhseáil ag Modborn agus í a íoc roimh ré nuair is infheidhme.
EN: Typical delivery 4–10 working days depending on size and location.
IT: Tempi di consegna tipici 4–10 giorni lavorativi a seconda della dimensione e della località.
EN: We deliver across Italy; remote areas may take longer. Large items shipped by freight.
IT: Consegniamo in tutta Italia; le zone remote possono richiedere più tempo. Articoli voluminosi via spedizioniere.
EN: IVA is pre‑paid by Modborn; no payment on delivery.
IT: L'IVA è prepagata da Modborn; nessun pagamento alla consegna.
EN: Estimated 3–8 working days.
FR: Délai estimé 3–8 jours ouvrés.
EN: We deliver across mainland France; overseas territories may require special arrangements.
FR: Nous livrons dans toute la France métropolitaine; les territoires d'outre‑mer peuvent nécessiter des dispositions spéciales.
EN: TVA is pre‑paid by Modborn; no payment on delivery.
FR: La TVA est prépayée par Modborn; aucun paiement à la livraison.
EN: Typical delivery 3–7 working days.
NL/FR: Typische levertijd 3–7 werkdagen / Délai typique 3–7 jours ouvrables.
EN: VAT is pre‑paid by Modborn; no payment on delivery.
NL/FR: BTW prépayé door Modborn / TVA prépayée par Modborn.
EN: Estimated 3–7 working days.
NL: Geschatte levertijd 3–7 werkdagen.
EN: Returns follow the 14‑day policy; contact support for instructions.
NL: Retouren volgens het 14‑dagenbeleid; neem contact op met support voor instructies.
EN: Typical delivery 3–7 working days. IVA/VAT and customs arrangements are handled by Modborn to minimize customer effort.
EN: Returns follow the 14‑day policy. For cross‑border returns we provide instructions and support to simplify the process.
EN: Estimated delivery 4–12 working days depending on distance and carrier. We choose the closest warehouse and best carrier to minimize transit time.
EN: IVA/VAT is pre‑paid by Modborn where applicable. We handle customs and cross‑border paperwork to ensure a smooth delivery.
EN: Warranty and returns are valid across Schengen. Contact support for return labels and instructions; we aim to make the process straightforward.

Need more help? Contact our customer support team with your order number and we will assist with delivery, returns, warranty claims and any country‑specific questions.

Modborn furniture is inspired by iconic design movements. We are not affiliated with, sponsored by, or endorsed by any original manufacturer or design house. Product names are used descriptively to indicate style only.