Shopping at Modborn: Your Ultimate FAQ on Ordering, Shipping, and Returns

You've found the perfect chair. The dimensions work. The colour complements your space. You've read the reviews and you're confident in the quality. There's just one thing left to do—and a few final questions to answer before you click 'buy'. This FAQ is designed to clear up any last-minute uncertainty, so you can shop with absolute confidence.

At Modborn, we've been helping customers across the UK and Europe furnish their homes with beautifully crafted, design-inspired pieces for over 16 years. Our goal is to make the experience of buying furniture online as seamless and reassuring as possible. This guide covers everything from delivery timelines and assembly to our returns policy and warranty, giving you all the information you need for a stress-free purchase.

Your Modborn Shopping Questions, Answered

This section is designed to be your go-to resource. Use the links below to jump to the section that matters most to you, or read through for a complete overview.

Ordering & Payments

How do I place an order? Ordering on Modborn is straightforward. Simply browse our collection, select your desired product, choose your preferred configuration (such as colour or material), and add it to your shopping cart. Once you're ready, proceed to our secure checkout, enter your delivery and payment details, and confirm your purchase.

What payment methods do you accept? We offer a range of secure payment options to suit your preference, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Klarna. All transactions are processed securely, and we never store your financial details on our servers.

Will I receive an order confirmation? Absolutely. Once your order is placed, you will receive an email confirmation with your order number and details of your purchase. This email will serve as your receipt. If you don't see it in your inbox, please check your spam or junk folder, and then feel free to contact us.

Shipping & Delivery

How long does shipping take? We understand that you're eager to receive your new furniture. We ship all orders from our central warehouse hubs in Spain and Ireland, which allows for fast and reliable delivery across the UK and Europe.

• Mainland UK (England, Scotland, Wales): Typically 3-7 working days.
• Ireland: Typically 3-5 working days.
• Mainland Europe (Germany, France, Spain, Italy, and more): Typically 5-10 working days.

These are estimated delivery times. You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress.

How much does shipping cost? We believe in transparent pricing. Shipping costs are calculated at checkout based on your delivery location and the size and weight of the item(s) in your order. We are committed to providing competitive shipping rates across all our markets.

Will I have to pay customs fees or import duties? No. This is one of the key benefits of ordering from Modborn. Because we ship from our warehouses within the EU (Spain and Ireland) for all our European customers, there are no customs fees, import duties, or additional VAT charges for deliveries within the EU. For our UK customers, we handle all necessary customs procedures to ensure your delivery arrives without unexpected charges. The price you see on our website is the final price you pay.

Do pieces come assembled? To ensure safe delivery, reduce shipping costs, and minimise our environmental footprint, most of our furniture is delivered in flat-pack form. However, we design our packaging and assembly instructions to be as simple as possible. Most products can be assembled in under 30 minutes with the included tools and instructions.

For larger or more complex items like sofas and certain beds, we offer a professional assembly service at an additional cost. This option is available during the checkout process, where a certified partner will assemble your furniture in your home and take all packaging away for recycling.

What is White Glove Delivery? For our most discerning customers, we offer a White Glove Delivery service for selected items. This premium service includes:

• A designated delivery slot booked at your convenience.
• Delivery to the room of your choice.
• Full assembly and placement of your furniture.
• Removal of all packaging for recycling.

This service is available for an additional fee at checkout.

Returns & Refunds

We want you to love your new furniture as much as we do. However, we understand that sometimes a piece might not work out as you'd hoped. That's why we've designed a straightforward returns policy to give you peace of mind.

What is your return policy? You have the right to cancel your order for any reason within 14 days of receiving the item. This is your statutory right. In addition, we offer a 30-day return window for European customers, giving you even more flexibility. The return period begins from the date you receive your order.

Who covers return shipping costs? The responsibility for return shipping costs depends on the reason for the return. If the return is due to a change of mind, the customer is responsible for the cost of returning the item to our designated warehouse. We will deduct the return shipping fee from your refund. If the return is due to a damaged, faulty, or incorrect item, Modborn will cover the full cost of the return.

What is the process for returning an item? Returning an item is simple. Just contact our customer service team within the return window to initiate the process. They will provide you with a Return Merchandise Authorization (RMA) number and the address of our returns warehouse. Please ensure the item is repackaged securely in its original packaging to avoid damage during transit.

How will I get my refund? Once we receive and inspect your returned item, we will process your refund to your original payment method. This process usually takes 5-7 working days. We'll send you an email to confirm when your refund has been issued.

Warranty & Quality Assurance

Is there a warranty? Yes, your trust is our priority. All our furniture is backed by a comprehensive 2-year warranty against manufacturing defects. This warranty covers the structural integrity of the frame, the quality of the joinery, and the functional mechanisms of the piece. It gives you peace of mind that your investment is protected.

What does the warranty cover? The warranty covers defects in materials and workmanship under normal, domestic use. This includes issues like a broken frame, a faulty mechanism, or a defective finish. It does not cover normal wear and tear, misuse, or damage caused by accidents or improper assembly.

How do I make a warranty claim? If you believe your product has a manufacturing defect, please contact our customer service team with your order number, a description of the issue, and clear photos. We'll assess the situation and guide you through the next steps, which may include a repair, a replacement part, or a full replacement.

Further Reading

If you're looking for more inspiration, we invite you to explore our guide on preparing your reception area or our tips for designing the perfect executive conference room. For a deeper dive into our philosophy, learn more about why 'Value for Money' is our core principle.

Thank you for considering Modborn. We're confident our furniture will bring lasting style and comfort to your home. Shop with us today, and experience the difference of buying from a trusted, European-based company.

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We understand that buying furniture online is a significant decision. This FAQ is designed to be a living resource, and we'll update it regularly to ensure it continues to answer all your questions. If you can't find what you're looking for, our friendly and knowledgeable customer service team is just an email away and always happy to help.